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For example, Eastern Orthodox Christians celebrate Christmas on a different day from western Christians. Jews observe holidays ranging from Rosh Hashanah to Yom Kippur.These variations affect the workplace as people require time off to observe their holidays. Be sure to enjoy part 2 of this article Managing Cultural Diversity in the Workplace.Communication: Providing information accurately and promptly is critical to effective work and team performance.This is particularly important when a project is troubled and needs immediate corrective actions.Developing cultural competence results in an ability to understand, communicate with, and effectively interact with people across cultures, and work with varying cultural beliefs and schedules.While there are myriad cultural variations, here are some essential to the workplace: 1.Different perceptions of time can cause a great misunderstanding and mishap in the workplace, especially with scheduling and deadlines.
Team-building issues can become more problematic as teams are comprised of people from a mix of these cultural types.
A congruent set of behaviors, attitudes, and policies that enable a person or group to work effectively in cross-cultural situations; the process by which individuals and systems respond respectfully and effectively to people of all cultures, languages, classes, races, ethnic backgrounds, religions, and other diversity factors in a manner that recognizes, affirms, and values the worth of individuals, families, and communities and protects and preserves the dignity of each (National Association of Social Workers, 2001). Cultural awareness of self and others Librarians and library staff shall develop an understanding of their own personal and cultural values and beliefs as a first step in appreciating the importance of multicultural identities in the lives of the people they work with and serve. Cross-cultural knowledge and skills Librarians and library staff shall have and continue to develop specialized knowledge and understanding about the history, traditions, values, and artistic expressions of colleagues, co-workers, and major constituencies served. Organizational and professional values Librarians and library staff shall develop and support organizational and professional values dedicated to culturally competent service. Development of collections, programs, and services Librarians and library staff shall develop collections and provide programs and services that are inclusive of the needs of all persons in the community the library serves. Service delivery Librarians and library staff shall be knowledgeable about and skillful in the use and provision of information services available in the community and broader society, and shall be able to make appropriate referrals for their diverse constituencies. Language diversity Librarians and library staff shall support the preservation and promotion of linguistic diversity, and work to foster a climate of inclusion aimed at eliminating discrimination and oppression based on linguistic or other diversities. Workforce diversity Librarians and library staff shall support and advocate for recruitment, admissions, hiring, and retention efforts in libraries, library associations, and LIS programs to increase diversity and ensure continued diversity in the profession. Organizational dynamics Librarians and library staff shall participate in and facilitate the development of organizational dynamics that enable individuals, groups, and organizations to continually develop and exercise cultural competence. Cross-cultural leadership Library leaders shall influence, support, and encourage the creation of proactive processes that increase diversity skills; empower colleagues, co-workers, and constituents from diverse backgrounds; share information about diverse populations; and advocate for their concerns. Professional education and continuous learning Librarians and library staff shall advocate for and participate in educational and training programs that help advance cultural competence within the profession. Research Research shall be inclusive and respectful of non-Western thought and traditional knowledge reflecting the value of cultural ways of knowing. Cultural awareness of self and others Librarians and library staff shall develop an understanding of their own personal and cultural values and beliefs as a first step in appreciating the importance of multicultural identities in the lives of the people they work with and serve.
Customary beliefs, social forms, and material traits of a racial, religious, or social group; a set of shared attitudes, values, goals, and practices that characterizes an institution or organization. Interpretation Cultural competence requires that librarians and library staff examine their own cultural backgrounds and identities to increase awareness of personal assumptions, values, and biases.
It even affects perceptions of time, which can impact day-to-day scheduling and deadlines.
From our increasingly diverse domestic workforce to the globalization of business, cultural competence is arguably the most important skill for effective work performance in the 21st century. Culture refers to the 7 Essentials of Workplace Cultural Competence: the values, norms, and traditions that affect the way a member of a group typically perceives, thinks, interacts, behaves, and makes judgments.